FAQS

Q: Do I need a doctor's referral to come to physiotherapy?
A: A referral from your doctor is not required to receive physiotherapy unless you are being treated for a WCB or ICBC claim. Some Private Insurance companies do require a medical referral, it is best to check with your provider prior to your first visit.

Q: How quickly will I be seen for my first appointment?
A: Typically you will be booked for an appointment within 48hrs hours.

Q: How many treatments will I need?
A: Based on the injury and severity of the condition and your activity expectations, you will be advised of an appropriate treatment plan after your initial assessment.

Q: How long will the therapist be with me during my session?
A: Standard sessions are 30 minutes to 60 minutes with just you and the physiotherapist.

Q: Does extended health cover my physiotherapy treatment?
A: A receipt will be issued for you to submit to your insurance. Everyone's health and group plans are different, most plans will cover a percentage. Talk to your health plan provider for more specific details.

Q: Does the government cover any of the treatments?
A: This is a private physiotherapy service but the Medical Services Plan will cover a total of 10 treatments of physiotherapy for those that qualify for Premium Assistance. For further information on Premium Assistance, visit The Medical Services Plan website

Q: I have been in a motor vehicle accident. Am I covered by ICBC?
A: After you file a claim with ICBC, visit your doctor to discuss whether physiotherapy is appropriate for you. As a private physiotherapy service you will be charged directly and then have to seek reimbursement from ICBC.

Q: I have been in a work related accident. Am I covered by WCB?
A: After you file a claim with WCB, visit your doctor to discuss whether physiotherapy is appropriate for you. As a private physiotherapy service you will be charged directly and then have to seek reimbursement from WCB.